The Model for Evaluation of Service Encounter - 2411 Words

Abstract Many papers have focused on service operation management (SOM), particularly in the field of a ‘service encounter’. This study considers its meaning and analyses the model for the evaluation of service encounter. The methodology is launched by reviewing literature on SOM. With regard to the meaning of a service encounter, it is concluded that the best approach to denote its definitions is to balance client, staff, and technology aspects. Also, the components of service encounter are needed to progress together harmonically in order to meet customer satisfaction. In addition, this study suggests that SWOT analysis could be an appropriate technique for analysing the service encounter. This study would be of particular interest to†¦show more content†¦However, some service encounters have no information technology such as mini-shop, small clinic, or private tutor, which can be called a technology-free service encounter. In conclusion, it is likely that a service encounter could be occurred at any place and any time when the interaction between consumer and services provider is established (Haksever et al., 2000). It could be summarised that the definitions of a service encounter are probably has three different points of view. The customer and service provider aspects are generally known by researchers, while the perspective of technology is unlikely that in some service encounters there may be no information system. 1.2 Elements of a service encounter It may be suggested that the service encounter can be divided into four categories: customer, service provider, delivery system, and physical evidence (Haksever et al., 2000). Certainly, the consumer is one of the most significant components of the service encounter. It may be anticipated that the study of service encounters has mainly focused on the client sector (Jayawardhena et al., 2007). Haksever et al. (2000) also suggest that the ultimate goal of a service encounter is to satisfy customers. Not only is the participant one of the most important elements, but the service provider is also one of them. It could be either human or machine (Fitzsimmons and Fitzsimmons, 2008). Haksever et al. (2000) also point out that the most importantShow MoreRelatedEssay on Hsm/270 Week 6 Checkpoint1205 Words   |  5 Pagesproduces outcomes that help support that same mission. Process and outcome evaluations in a human service setting help the organization to better understand the outcomes of their programs and the processes in which the outcomes came. (Yuen, Terao, 2003) This paper will walk you through an explanation and outline of a process and outcome evaluation plan for the PEACE Domestic Violence Agency. This process and outcome evaluation plan would be helpful in the organizations future ventures into program planningRead MoreThree Stage Model900 Words   |  4 Pages Subject: Services Marketing Lecturer: Dr. Elena Malkawi Student: Olena Zaiets 1. Describe how the three-stage model of service consumption could explain consumer behavior in a low-contact service like online textbook purchase. The three-stage model of service consumption is a customer decision making process of the service purchasing. There are three stages of the purchase process for service which are as follows: pre-purchase stage, service encounter stage and post-encounter stage. Pre-purchaseRead MoreAppraisal Of Health Care Delivery System1478 Words   |  6 PagesHealth Care Delivery System The health care industry is constantly evolving and improving to provide opportunities for patients and providers to promote health and decrease expenditures. The Service, Outcomes and Resource Stewardship Model is one tool that allows individual organizations to objectively evaluate service and implement changes to improve patient and professional satisfaction while improving quality and resource stewardship. With increased knowledge, a Doctor of Nurse Practitioner (DNP) willRead MoreService Design And Physical Setting1448 Words   |  6 Pagesunique service experience, where the use of technology in order to enhance the visitor’s experience is prevalent. In certain areas, such as Main Street, a replica of a Glasgow street the late 19th and early 20th century, the museum makes use of sound and lighting effects to create a particular ambience, whereas in other areas there is a distinct lack thereof. A visit to the museum to experience the service encounter first hand allows a critical evaluation of the encounter in terms of the service designRead MoreEthical Dilemma In The Social Work Case Study786 Words   |  4 Pageshow utilizing the ethical decision making model can offer different resolutions. Joseph (1983) discussed how this ethical model â€Å"suggests a structure and a systematic process for inquiry into ethical issues that emerge in clinical practice and its organizational contexts.† Dilemma in Context Practice Setting The dilemma transpired in an outpatient community mental health center in a rural area of the state that accepted both children and adults for services. In this area, all mental health facilitiesRead MoreA Brief Note On Forensic Criminology And Criminal Forensic Psychology1351 Words   |  6 Pagesrules. To address this challenge, the professionals must employ and demonstrate special competencies. Yet professionals who possess competencies in both areas are likely to have their judgment heavily impaired whenever they endeavor to provide both services. There are numerous unresolved controversial issues that professionals who practice forensic psychology in criminal cases must confront. For example, it is unclear whether they should remain tough on crime or to allow predictions of offender riskRead MoreEvaluation Of A Performance Metrics1157 Words   |  5 Pagesaligned with the company’s goals and most importantly be centered on performance. Challenges to performance metrics Managers encounter a few challenges or barriers when creating performance metrics. If not properly addressed, these challenges can hinder the metric’s success. Below are 3 challenges that performance metrics can encounter: 1. Inconsistency in the business model causes confusion among managers as to what factor to measure. As a result, the wrong metric is developed, providing incorrectRead MoreService Encounter Report1617 Words   |  7 PagesService Marketing Service Encounter Report Assignment 2 Name: Sun Yi Due day: 19/09/2012 Letter of transmittal Dear CEO As an employee of the hotel, I hope this report can help the hotels long-term development, improve a lot shortcomings and defects of service, and improve staff quality, service attitude and service level, increase the competitiveness of the hotel. In recent years, there are more and more competition for hotel, peripheral consumptionRead MoreRestorative Justice Model And Domestic Violence924 Words   |  4 Pagesimprovements to be made. Description of Restorative Justice Model and Domestic Violence Offenders One of the major roots founded in the core of restorative justice is the connection, no matter how damaging, that links a victim to their offender. There is forever a connection developed between the victim and offender despite the lack of a previous knowledge of each other. The practice of RJ has been developed on three baselines; preparation, encounter, and follow-up. During preparation the provider focusesRead More Community Policing in Canada Essay908 Words   |  4 PagesCommunity Policing in Canada   Community policing is a relatively new model of service delivery that is employed by the majority of police forces across Canada.   Community policing however, is not a â€Å"new† approach, it is more correctly a renewal or re-emergence of the old approach developed in Metropolitan London (Leighton Normandeau, p.21). The amendments to the current system are evident in Leighton Normandeau’s (1990) review of the future of community policing.   The ideas behind the

Was Roosevelt responsible for Pearl Harbour - 2228 Words

Was President Franklin D Roosevelt responsible for the attack on Pearl Harbour? On December 7, 1941 the infamous bombing of Pearl Harbour by the Japanese took place, but who was really responsible? Many historians lay the blame with President Franklin D Roosevelt (FDR), citing his approach to the war as antagonistic and inciting a Japanese attack. This report however will highlight that the Japanese were the real antagonises, deliberately and purposely attacking the United States (US), United Kingdom and Holland, and Pearl Harbour was but a pawn in their war plan, thus alleviating FDR of the historical responsibility bequeathed to him over the last 70 years. The key elements within this review focus on Japans Pacific War plans, FDRs†¦show more content†¦They had also issued radar equipment able to detect planes up to 100 miles away, in darkness, storm or daylight and advised that war was imminent and reconnaissance should be undertaken. They had no idea the war had already begun and in 11 days time America would be on the forefront of a Japanese attack. The notice for an attack would come via an intercepted transmission on December 6 to the Japanese Ambassador detailing a secretive 14 part message due to be transmitted and when advised, given to the American authorities. 13 parts were received and deciphered before midnight on December 6. Those 13 parts contained a history from Japans perspective on what had happened in the war thus far and how they felt about it. Part 14, the most important part, was received by the decoders at 4am on December 7. By 10am they had deciphered and sent it to President Roosevelt. At 10.30am an addition to the message was received. It detailed that the message was to be handed over by the Ambassador at 1pm that afternoon. This also happened to be the time for the first attack however no location was given. 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Objective Maximize Utility Minimizing Cost â€Myassignmenthelp.Com

Question: Discuss About The Objective Is To Maximize Utility By Minimizing Cost? Answer: Introduction Microeconomic concepts and theories are important in making decisions that solve firms or individual problems. The concepts and theories enable an individual or firms stakeholders to make informed decision that meet their needs and derive maximum utility (Baumol Blinder, 2015). Every individual or firm has an objective of making rational decision on production or consumption. The objective is to maximize utility by minimizing cost and maximizing returns. Individuals want to buy good and service that satisfy their need at lowest price possible. Firms want to produce at a minimum cost while getting the highest possible price in the market in order to maximize profits. The following report will discuss the decision on how much to produce in a firm by analyzing microeconomic problems the owners and management have to solve to make the decision. This will enable making of decisions on firms efficiency in production and profitability in the market. The report will use concepts and theories learnt from topic 1-8. The findings of the research will be used by investors, firms owners, and management of firms to make decisions on how much to produce. Research problem Firms are faced with a dilemma on how much to produce while minimizing cost of production and maximizing it revenue. The management is unable to decide on the quantity and quality of goods and services to deliver in the market to meet demand and still maximize profits (Penrose, 2009). The owners and investors have an object of the firm making high profits which leads to a dilemma on what to invest in to maximize profits. Therefore, the decision on how much to produce in a firm is faced with several problems that will be addressed in this research through microeconomic theories and concepts. Analysis and Discussion The following section contains review of microeconomic theories and concepts that can solve the problem of determining how much to produce in a firm. It will include the following; comparative advantage concept, supply and demand theory, market structure and competition, elasticity and demand and perfectly competition supply. Supply and demand Theory Supply refers to amount that suppliers are willing to supply in the market at a specific price while demand is the ability and willingness of buyers in a market to purchase a product at a specific price. Suppliers are the producers of goods and services and are motivated to produce more when there are high prices of the products in the market. The supply of commodities in the market is influenced by cost of production, technology applied in production, government policies, related goods prices, and commodity price. The law of supply states that supply of goods and services increase with increase in market prices (Wetzstein, 2013). Buyers are motivated to buy when products are at low prices. Higher prices reduce customers purchasing power leading to decreased ability to buy. Demand increase in a market is influenced by population, income, expected future prices, price of substitute goods, and price of the product. The law of demand indicates that an increase in prices of a commodity l eads to decreased demand and vice versa. The supply and demand should be equal in the market for all produced commodities to be bought by the consumers in a particular market. Supply and demand form market equilibrium. If demand is not equal to supply, there is imbalance in the market that leads to prices changing to form a new equilibrium that clears the market (Hall, Lieberman, 2012). For instance, if there is high demand for a commodity that supplied commodities, the prices of the commodity increase and when there is high supply with low demand, the prices of the commodities goes down Therefore, in order to supply a certain market, it important to analyze the market and determine the current demand. This helps the firm to produce in accordance with the demand in the market to avoid incurring losses. Comparative Advantage Comparative advantage refers to a condition where a firm specializes in the product that it can produce at a lower price. Producing at a comparative advantage enables a firm to have more sales. Producing at a comparative advantage also enables the firm to offer competitive prices in the market that allow the firm to have advantage over its competitors (Spulber, 2009). Comparative advantage in a firm is derived from geographical location that has cheap labour, economics of scale, efficient internal systems, or endowment of resources. Comparative advantage concept requires businesses to produce products that they have lower opportunity cost producing. Therefore, firms should evaluate between the products they are capable of producing in terms of comparative advantage. By adopting a product that they have a comparative advantage, the firm will be able to avail their products in the marketing at a competitive price that will attract more customers compared to their competitors. Demand Elasticity Demand elasticity refers to responsiveness of price to quantity demanded in the market. It is the change in quantity demanded that occurs in when there is an unit change in price. Consumers in different markets respond differently to changes in price to specific products (Rios, McConnell, Brue, 2013). For instance, an increase in price of a substitute product leads to consumers shifting to the other product. This is different from products that have no close substitute where increase or decrease in prices does not lead to elasticity in demand. Abnormal goods are also inelastic to changes in prices. Therefore, firms stakeholders should understand their product and the effects of changes in prices. This is because, products with high elasticity demand require different decision compared to other products that have inelastic demand. The Market structure Market structures refer to how the market of a certain industry is organized or characterized. The market structures are monopolistic, oligopoly, monopoly and perfect competition (Nicholson, Snyder, 2011). The market structure that a firm operates in decides the choices that the stakeholders take in production and other strategic behaviors. The market structure is determined by number of suppliers (producers), buyers information, and homogeneity of commodities in the market. Monopoly structure refers to a market with single supplier who controls the market. The product in this structure has no close substitute. Perfect competition refers to a market structure where there are many buyers and seller and the products are homogenous. Buyers in this market structure have information about the products. The market has no restriction to entry or exit. Prices of commodities are determined by the market forces and there is no product differentiation. Monopolistic competition refers to a mark et organized and characterized with many buyers who have differentiated products. The products are close substitute and they are differentiated in terms of packaging, brand, price etc. The market also has no restriction to entry or exit. Oligopoly refers to a market characterized with few suppliers and many buyers. Few firms dominate the market and compete within themselves or work in collaboration to decide on prices. The market structure has a lot of barriers to new entry. The products are homogenous (Rubinstein, 2012). The existence of the types of market structure in the industry requires stakeholders to understand which structure they operate in. Different market structures require different decisions to maximize profit (Barreto, 2013). For instance, decisions in monopoly market are different in monopolistic or oligopoly market. In monopoly market, the producer has all control in the market. The producer determines the price to charge in the market and therefore, decisions are not dependent to other firms actions. The decisions in monopoly involve price discrimination to create barriers in the market entry. Decisions in oligopoly market require a firm to follow what other firms are doing in order to maximize profits. The firm has to make decisions in respect to what the competitor is doing. This market structure demand is elastic above equilibrium and inelastic below equilibrium and therefore change in price by one firm influences the amount of quantities demanded (Kenrick et al. 2009). Decisions in monopolistic market structure required the stakeholders to differentiate their products and customers to avoid their customers from buying substitute products when prices change. The decision to differentiate is important to keep the firm in the market and maximize profits. The decision in perfect competitive market requires stakeholders to maximize profits through economics of scale and internal efficiency. The market has no price discriminations or product differentiations and therefore, buyers buy from any firm. The decision in this market therefore, will be based on selling more and minimizing cost to maximize the profit margins for the firm. Efficiency Economic efficiency refers to optimum allocation of firms resources. This includes minimizing wastage and inefficiency to enable the firm gain profits (Baumol Blinder, 2015). Economic resources are scarce and therefore the management has a responsibility to determine how much to allocate for production and allocative efficiency. Production efficiency entails combination of production resources where output is lowest in terms of average total cost. This implies that the cost to be incurred in production is minimized where the short run average total cost is lowest. It also means that the firm will produce at the point where average total cost intercepts with marginal cost because marginal cost intercepts average total cost at the lowest point (Nicholson, Snyder, 2011). Allocative efficiency refers to producing at the point equivalent to the price consumers do pay in the market that reflects marginal cost of the firms production. Therefore, attaining allocative efficiency in a firm r equires the managers to produce output up to a point where marginal cost is equal to price. Analyzing and assessing economic efficiency in a firm evaluates the firms individual performance and the market performance to determine profitable price and maximum cost. Therefore the problem on how much to produce should be solved by combination of the market price and firms marginal cost. Games and strategic behaviors This concept refers to an individual action or choice that affects another individual action. The concept is based on competitive theory where ones actions or choices influence another individual or firm in making their choices or actions. This concept is important in making decisions where the firm operates in a competitive environment. The actions of one firm influences the market and the other firm has to change and act the same or better in order to survive in the market (Bowles, 2009). For instance, when one firm embarks in aggressive promotional activities, the other firms in the same industry have to start aggressive promotional activities. Failure to make this choice can lead to sales decreasing. Therefore, stakeholders should adopt games and strategic behaviors when making decisions on how much to produce and sell in order to maximize profits. Conclusion From the analysis and discussion in this report, the decision on how much to produce in a firm can be decided by applying microeconomic concepts and theories to solve the microeconomic problems. The microeconomic problems in deciding how much to produce require firms managers and owners to understand the production costs and market structures. A decision to minimize the production costs enables the firm to have a competitive advantage and increase it sales in the market. Low cost of production also enables the firm to engage in price discrimination that that can create barriers in the market and increase firms profits in the long run. Therefore, microeconomic concepts and theories are important tools to making decisions that solve microeconomic problems and enhance profit maximizations in a firm. References Barreto, H. (2013). The Entrepreneur in Microeconomic Theory: Disappearance and Explanaition. management. Baumol, W. J., Blinder, A. S. (2015). Microeconomics: Principles and policy. Cengage Learning. Bowles, S. (2009). Microeconomics: behavior, institutions, and evolution. Princeton University Press. Hall, R. E., Lieberman, M. (2012). Microeconomics: Principles and applications. Cengage Learning. Kenrick, D. T., Griskevicius, V., Sundie, J. M., Li, N. P., Li, Y. J., Neuberg, S. L. (2009). Deep rationality: The evolutionary economics of decision making. Social cognition, 27(5), 764-785. Nicholson, W., Snyder, C. (2011). Microeconomic theory: Business principles and extensions. Nelson Education. Penrose, E. T. (2009). The Theory of the Growth of the Firm. Oxford university press. Rubinstein, A. (2012). Lecture notes in microeconomic theory: the economic agent. Princeton University Press. Rios, M. C., McConnell, C. R., Brue, S. L. (2013). Economics: Principles, problems, and policies. McGraw-Hill. Spulber, D. F. (2009). The theory of the firm: Microeconomics with endogenous entrepreneurs, firms, markets, and organizations. Cambridge University Press. Wetzstein, M. E. (2013). Microeconomic theory: concepts and connections. Routledge.

Payroll System Documentation Essay Example

Payroll System Documentation Essay Information Technology is the study, design, development, implementation and support management of information system. It helps to produce, manipulate, store, communicate and/ or disseminate information. We used the term information technology or IT to refer to an entire industry. In actuality, information technology is the use of computers and software to manage information. In some companies, this is referred to as Management Information Services (or MIS) or simply as Information Services (or IS). The information technology department of a large company could be responsible for storing, protecting processing, transmitting and retrieving the information as necessary. Nowadays all establishment are becoming modernized, they use modern technologies to make their transaction fast, easy and accurate in order to avoid waste of time and for the sake of safety and security. It also helps human to solve and understand complex problem and analysis such as computational need of human. Especially the business establishment or corporation processing data and transaction. The success or failure of an organization in today’s highly competitive and technological business world depends on how they manage to streamline. The flow of information between their department and outside the world. Implementing a system make their transactions easy and accurate and to secure their files and data. There are different system that used by the company and other establishment; such as Inventory System which is an integrated package of software and hardware used in any business sectors to monitor the quantity, location and status of their income regarding on their products going in and out. We will write a custom essay sample on Payroll System Documentation specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Payroll System Documentation specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Payroll System Documentation specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Enrollment system is the system in a school when a student is enrolling for a specific course the school requires all the necessary information of the enrollee. Library System is a system of coding and organizing library materials (books, serials, audiovisual materials, computer files, maps, manuscripts) according to their subject and allocating a call number to that information resource and the example of complex transaction is the Payroll System which it is critical business operation dealing with numerous accounts and produce plenty and confidential files. Payroll is a financial statement that shows the total amount of money paid to the people by a particular company. It’s an accounting system that calculates the amount due to employee’s salary after the necessary deduction. It is also generating a statement of amounts to be paid to employees. It is also amount of money a company, business and establishment pay its employee at any given time. In order to pay their employees for services rendered, employers performs payroll processing which must be done in timely and accurate manner to ensure that employees receive their salary. Payroll System is system used in a series of accounting transactions dealing with the process of paying employees for services rendered, after processing of the various requirements for withholding of money from the employee for payment of payroll taxes, insurance premiums, employee benefits, garnishments and other deductions. It is use in order to make the payroll transactions fast, convenient and make data and confidential files secure. Using a manual payroll procedure can’t secure data especially for those confidential files for payroll. A manual payroll system is done by hand. This means that all wages calculations are performed on paper. An advantage using of manual payroll is that it costs very little to use. However it takes a lot of time and energy to do manual payroll processing. Using a computerized payroll system is much quicker than a manual payroll. It reduces the amount of paperwork to be filed, as most of the payroll information can be store in the system. It will not only provide an accurate calculation and fast process of payroll transaction but it will also secure data through security implementation and accordingly arrange file provided by a well designed database. A database is where you are storing your files and data for its security. It is more widely used by all users that have a computerized system by different sectors. And a Database Management System is software who operates database providing storage, access, security back-up and other facilities. The implementation of this proposed system is a great help for the Holy Child College of Information Technology Inc. especially to their HR Department, Accounting Department and as well as Finance Office. They lessen their job and they can manage their payroll processing accurately. PROJECT CONTEXT The Holy Child College of Information Technology Inc. located at Allah Valley Drive, Surallah South Cotabato was on its eight years operation. The school in the municipality of Surallah offered a Technical and Collegiate courses. The said institution was lack of facilities such as any computerized system had not been implemented. The said school wishes to utilize an existing hardware and software as soon as possible. As a pioneering graduating student for the Bachelor of Science in Information Technology we are tasked to develop a propose system as part of our Capstone Project. We found out that the main problem of the said institution is difficult to process payroll transactions because of their manual payroll procedure that takes a long time to finish their task due to many steps and processes to undergo. Other problems we found out are as follows: †¢Hard in processing payroll slip and payroll form †¢Difficulty in calculating the wages. †¢Too much time consumption. †¢Misplaced some employee data with plenty assigned to the bookkeeper with cause’s inconvenience to their services †¢Files are not totally secured and there is a possibility that the files might be lost. †¢Delay in releasing employee salary On their procedure, it will need more time and manpower to complete the payroll processing. In this problem we are implementing a Computerized Payroll System for the Holy Child College of Information Technology Inc. to minimize the effort of the bookkeeper to make an efficient and accurate computation of payroll to create a well designed database and to implement strong security of the system for data secrecy. This proposed system is a great help to the accounting section of the Holy Child College of Information Technology Inc. especially to the Bookkeeper and Finance Office of the said school. It will help to lessen time and effort of the Bookkeeper in filing all employee records and files as well as to the Accounting Department in preparing payments of the employees. This proposed system can accommodate and produce a paperless environment. PURPOSE OF THE STUDY The purposed of this study is to propose a Computerized Payroll System for Holy Child College of Information Technology Inc. We found out that this school had no any Computerized System since it was started its operation that’s why we choose to implement a Computerized Payroll System for the said institution. To have a Computerized Payroll System could easily to generate and calculate all information regarding the payroll transactions it’s reason that the said institution needs a reliable, effective and easy- to- use payroll system in order to make their task faster and easier without any hassle. This Computerized Payroll System we implementing for Holy Child College of Information Technology Inc. could encompass every employee of a company who receive a regular wage or other compensation. To provide an accurate calculation and fast processing of a payroll transactions. To help the said institution to comply the timely payment of the wages and salaries for the employee. To secure the employee files by using a database where to store all data regarding to the payroll and to have security for their data secrecy. DESCRIPTION OF THE STUDY This proposed Computerized Payroll System allows to process and issue employee print out report for their Pay Slip and Payroll Statement. It will compute wages and deductions and enter data into a well designed database for its security. It will record all employee information such as transfer and resignations in order to maintain and update payroll records. It will help to lessen time and effort of the Bookkeeper in Accounting Department in preparing payments of the employee. This proposed system will lessen their job and they can manage their payroll processing accurately. SCOPE OF THE SYSTEM This study is designed to develop a Computerize Payroll System for the Holy Child College of Information Technology Inc. It covers the process of preparing Pay Slip of each employee. The system is designed to compute for the income of an employee whether regular or contractual. It is also developed with features used to provide ease in searching and updating records such as search, add, edit and delete. It will compute for the total net income of an employee by adding the bonuses to the gross income and deducting the taxes and fees from the gross income. It will keep the records safety and computing the exact wages of each employee, including the stored report list of employee such as hourly or weekly basis salary, net pay, overtime and some deductions including PHILHEALTH, SSS, Cash Advances and others. LIMITATIONS OF THE SYSTEM This proposed Computerize Payroll System for the Holy Child College of Information Technology Inc. can only provide the print out report for the Pay Slip and Payroll Statement for the employee. It has a security feature where only an authorize personnel are allowed to access the system which therefore guarantees company employees the reliability that they desire. The system is limited to designated officials in the Payroll department since it will incorporate a security measure. The Payroll Administrator only has a responsible for adding new employees, updating employee’s records and changing all employee information. OBJECTIVES This proposed system is designed to provide a fast and reliable automated solution for the recording and processing of the salary of an employee. The main objectives of this research are to develop a Computerize Payroll system for Holy Child College of Information Technology Inc. To prepare a detailed salary records of all employees in an institution. To generate Pay Slips through the calculation of salary and to ensure the proper use of manpower. The specific concern of this system are as follows: †¢To minimize the effort of the Bookkeeper in processing and preparing the payments of an employee. †¢To lessen the hassle in manually computing an employees net income. †¢To ensure that employees are paid, contractual obligations are met and taxed and other withholding duties are upheld. †¢To provide ease, lessen the possible errors and produce faster results. †¢To determine whether an employee is a regular, fulltime or part time since a egular employee or full time employee has a different computation than that which is casual or contractual. †¢To ensures quick and accurate computation of a certain employees monthly salary, hourly or weekly salary depending on factors such as basic pay, benefits, bonuses, taxes, exemptions as well as other compensations and deductions Fast, accurate and reliable results a re going to be produce by this system therefore proving it to be effective enough to meet the company’s needs regarding the Payroll System. Technical Background Through hard work and tough research and having enough knowledge, we come up to a conclusion that our study is technically feasible. The user of the system can maintain, operate the system easily and back up files such as payroll report and other cash transaction. Hardware Specification: ITEM/PART SPECIFICATION MonitorAOC 15† PrinterEpson LX-300+11 AVRUltra Power 300-220 v Black CD-ROM DriveLG ProcessorL775 Pentium D 3. 06 GHz MouseGenius Ps2 Hard DiskSeagate 80G IDE KeyboardAsus P458X MotherboardMB S940 AM2 MemoryDDR-1GB PC-400 Kingston Software Specification: Microsoft Windows XP †¢Microsoft SQL Server †¢Microsoft Visual Studio 2005 OPERATIONAL The Holy Child College of Information Technology Inc. Payroll System will be used by the HR Department and Finance Office once it will be installed. Payroll System will be operated by the HR personnel. The benefit will always goes to the departments and to the employees as well. We also make sure that the system is easy to us e and user friendly. ECONOMICAL Estimated cost of the Proposed Hardware and Software. Hardware ITEM/PART SPECIFICATION AMOUNT MonitorAOC 15†6,500 PrinterEpson LX-300+112,800 AVRUltra Power 300-220 v Black400 CD-ROM DriveLG2,500 ProcessorL775 Pentium D 3. 06 GHz9,295 MouseGenius Ps2450 Hard DiskSeagate 80G IDE5,400 KeyboardAsus P458X950 MotherboardMB S940 AM22,500 MemoryDDR-1GB PC-400 Kingston1,460 TOTAL 32,255php Software †¢Microsoft Windows XP(Licensed)5,500 †¢Microsoft SQL Server(Licensed)5,000 †¢Microsoft Visual Studio 2005(Licensed)5,500 TOTAL 32,255 php LOCAL RELATED LITERATURE Cagayan de Oro City Hall Computerized Payroll System The City Accounting Department has introduced an upgraded computerized ayroll system for permanent employees in a bid to improve its services and maximize resources. This project, which was conceived two years ago, basically aims to improve our services particularly in the processing of payrolls for permanent employees, City Accountant Wilma Polley-Rugay told payroll in-charge of the different departments and offices at City Hall during a briefing and orientation on the concept of the one-month payroll system held Friday last week at the City Council session hall in Cagayan de Oro City. With the added features of the new computerized payroll system, Rugay said the preparation, processing and payment of payroll system to permanent employees would be hastened and fast-tracked. Adopting of the one-month payroll system is also beneficial, not only to the City Accounting Department, but also to the payroll-in-charge as it would save time, energy and resources. Employees who handle payroll preparation and processing can now attend to other office needs and concerns as the new payroll system will lessen their workload, she added. Under the new payroll system, preparation and processing of payroll, which reflects the accrued, amount payable every 15th and 30th day of the month, done only once. Unlike the time-consuming old payroll system, preparation and processing of payroll is done twice a month covering the first half and second half of the month. (www. sunstar. com. ph) Computerized Payroll System of Department of Health (DOH) The Computerized Payroll System is a window based program especially designed to facilitate and simplify the monthly preparation of general payroll and related reports such as Standard computerized payroll system for use in all DOH offices, Allows faster and more accurate computation of monthly gross income, deductions and net salary, Faster and less-resource-consuming generation of General Payroll and other payroll related reports, Security and integrity of payroll data and information. The Features of computerized payroll system of DOH are Graphical User Interface, Interactive and menu-driven program, Systematic maintenance and retrieval of employee records, Flexible as it provides options to include additional fields for other compensation and deductions unique to an office or unit, Automatic omputation of monthly net income, GSIS, PAG-IBIG, Withholding Tax and other deductions, Y2K compliant, Fast and easy generation of the General Payroll and all other payroll related reports which include Monthly reports like GSIS and PAG-IBIG remittances, Denominations Report and Leave Credits Report and annual Year-end Tax Reports, Password security to ensure the integrity of data. General payroll reports such as Payroll Summary sheet, Pay slip, Leave Credits Report, Withholding Tax Statement (W-2), BIR Remittance Reports, GSIS Remittance Reports, PAG-IBIG Remittance Reports, Other User-defined Reports (PERA, ACA, PNB, etc.. ). (www2. doh. gov. ph) The proponents learned from this study that the Cagayan de oro and Department of Health has its own database for their employees. They stored the information of the employees to the database that represent each employee’s records as a separate persistent object. FOREIGN RELATED LITERATURE Titus Information Payroll System A Payroll System designed to produce payroll checks with appropriate withholdings, benefits, allowances, and deductions for employees in multiple companies, departments, and/or sub-departments. It has been designed to handle up to 1,000,000 employees in 100 companies, 1,000 departments in each company, and 36 sub-departments in each department. Some of the features and benefits of the Payroll System are multiple cost centers for payroll reporting, will handle special non-taxable benefits for ministers, flexible withholding capability, ability to split payroll expense between different cost centers, complete governmental reporting; FICA, FUTA, SUTA, Workmans Compensation, W-2s, and 1099s, Payroll check reversal, One check capability, Salaried, hourly, and contract employees in the same payroll run, Combined processing for weekly, bi-weekly, semi-monthly, or monthly, Taxable and non-taxable benefits and deductions, Multiple hourly rates for each employee, General ledger interface, Check list UFD file for check reconciliation, Extensive personnel information for each employee, Accrual of sick, vacation, and holiday hours, Flexible federal, state, and local taxation, Multiple company, department, and sub-department capability, Flexible benefit and deduction capability, Easy federal, state, and local tax table maintenance, Split income over multiple companies, departments, sub-departments, Payroll accrual/reversal capabilities, Time card data entry function, Special message function for printing on check stubs. (Www. titusinformationsystems. com) Canadian Payroll System Sage Accpac Canadian Payroll is a flexible module that gives you complete control over employee earnings and benefits, special payroll situations and government reporting, ensuring that your companys payroll requirements and personnel policies are accurate to the penny. You can enter or import timecards, enter after-the-fact paycheques, run automatic calculations or even combine all three methods to get your pay data into the system and your paycheques deployed on time. Payroll handles all pay frequencies; multiple work states; unlimited earnings, deductions, benefits and taxes; and other pay factors such as expense reimbursements, accruals and advances. (www. 2020software. com) CONCLUSION Payroll System Documentation Essay Example Payroll System Documentation Essay Information Technology is the study, design, development, implementation and support management of information system. It helps to produce, manipulate, store, communicate and/ or disseminate information. We used the term information technology or IT to refer to an entire industry. In actuality, information technology is the use of computers and software to manage information. In some companies, this is referred to as Management Information Services (or MIS) or simply as Information Services (or IS). The information technology department of a large company could be responsible for storing, protecting processing, transmitting and retrieving the information as necessary. Nowadays all establishment are becoming modernized, they use modern technologies to make their transaction fast, easy and accurate in order to avoid waste of time and for the sake of safety and security. It also helps human to solve and understand complex problem and analysis such as computational need of human. Especially the business establishment or corporation processing data and transaction. The success or failure of an organization in today’s highly competitive and technological business world depends on how they manage to streamline. The flow of information between their department and outside the world. Implementing a system make their transactions easy and accurate and to secure their files and data. There are different system that used by the company and other establishment; such as Inventory System which is an integrated package of software and hardware used in any business sectors to monitor the quantity, location and status of their income regarding on their products going in and out. We will write a custom essay sample on Payroll System Documentation specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Payroll System Documentation specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Payroll System Documentation specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Enrollment system is the system in a school when a student is enrolling for a specific course the school requires all the necessary information of the enrollee. Library System is a system of coding and organizing library materials (books, serials, audiovisual materials, computer files, maps, manuscripts) according to their subject and allocating a call number to that information resource and the example of complex transaction is the Payroll System which it is critical business operation dealing with numerous accounts and produce plenty and confidential files. Payroll is a financial statement that shows the total amount of money paid to the people by a particular company. It’s an accounting system that calculates the amount due to employee’s salary after the necessary deduction. It is also generating a statement of amounts to be paid to employees. It is also amount of money a company, business and establishment pay its employee at any given time. In order to pay their employees for services rendered, employers performs payroll processing which must be done in timely and accurate manner to ensure that employees receive their salary. Payroll System is system used in a series of accounting transactions dealing with the process of paying employees for services rendered, after processing of the various requirements for withholding of money from the employee for payment of payroll taxes, insurance premiums, employee benefits, garnishments and other deductions. It is use in order to make the payroll transactions fast, convenient and make data and confidential files secure. Using a manual payroll procedure can’t secure data especially for those confidential files for payroll. A manual payroll system is done by hand. This means that all wages calculations are performed on paper. An advantage using of manual payroll is that it costs very little to use. However it takes a lot of time and energy to do manual payroll processing. Using a computerized payroll system is much quicker than a manual payroll. It reduces the amount of paperwork to be filed, as most of the payroll information can be store in the system. It will not only provide an accurate calculation and fast process of payroll transaction but it will also secure data through security implementation and accordingly arrange file provided by a well designed database. A database is where you are storing your files and data for its security. It is more widely used by all users that have a computerized system by different sectors. And a Database Management System is software who operates database providing storage, access, security back-up and other facilities. The implementation of this proposed system is a great help for the Holy Child College of Information Technology Inc. especially to their HR Department, Accounting Department and as well as Finance Office. They lessen their job and they can manage their payroll processing accurately. PROJECT CONTEXT The Holy Child College of Information Technology Inc. located at Allah Valley Drive, Surallah South Cotabato was on its eight years operation. The school in the municipality of Surallah offered a Technical and Collegiate courses. The said institution was lack of facilities such as any computerized system had not been implemented. The said school wishes to utilize an existing hardware and software as soon as possible. As a pioneering graduating student for the Bachelor of Science in Information Technology we are tasked to develop a propose system as part of our Capstone Project. We found out that the main problem of the said institution is difficult to process payroll transactions because of their manual payroll procedure that takes a long time to finish their task due to many steps and processes to undergo. Other problems we found out are as follows: †¢Hard in processing payroll slip and payroll form †¢Difficulty in calculating the wages. †¢Too much time consumption. †¢Misplaced some employee data with plenty assigned to the bookkeeper with cause’s inconvenience to their services †¢Files are not totally secured and there is a possibility that the files might be lost. †¢Delay in releasing employee salary On their procedure, it will need more time and manpower to complete the payroll processing. In this problem we are implementing a Computerized Payroll System for the Holy Child College of Information Technology Inc. to minimize the effort of the bookkeeper to make an efficient and accurate computation of payroll to create a well designed database and to implement strong security of the system for data secrecy. This proposed system is a great help to the accounting section of the Holy Child College of Information Technology Inc. especially to the Bookkeeper and Finance Office of the said school. It will help to lessen time and effort of the Bookkeeper in filing all employee records and files as well as to the Accounting Department in preparing payments of the employees. This proposed system can accommodate and produce a paperless environment. PURPOSE OF THE STUDY The purposed of this study is to propose a Computerized Payroll System for Holy Child College of Information Technology Inc. We found out that this school had no any Computerized System since it was started its operation that’s why we choose to implement a Computerized Payroll System for the said institution. To have a Computerized Payroll System could easily to generate and calculate all information regarding the payroll transactions it’s reason that the said institution needs a reliable, effective and easy- to- use payroll system in order to make their task faster and easier without any hassle. This Computerized Payroll System we implementing for Holy Child College of Information Technology Inc. could encompass every employee of a company who receive a regular wage or other compensation. To provide an accurate calculation and fast processing of a payroll transactions. To help the said institution to comply the timely payment of the wages and salaries for the employee. To secure the employee files by using a database where to store all data regarding to the payroll and to have security for their data secrecy. DESCRIPTION OF THE STUDY This proposed Computerized Payroll System allows to process and issue employee print out report for their Pay Slip and Payroll Statement. It will compute wages and deductions and enter data into a well designed database for its security. It will record all employee information such as transfer and resignations in order to maintain and update payroll records. It will help to lessen time and effort of the Bookkeeper in Accounting Department in preparing payments of the employee. This proposed system will lessen their job and they can manage their payroll processing accurately. SCOPE OF THE SYSTEM This study is designed to develop a Computerize Payroll System for the Holy Child College of Information Technology Inc. It covers the process of preparing Pay Slip of each employee. The system is designed to compute for the income of an employee whether regular or contractual. It is also developed with features used to provide ease in searching and updating records such as search, add, edit and delete. It will compute for the total net income of an employee by adding the bonuses to the gross income and deducting the taxes and fees from the gross income. It will keep the records safety and computing the exact wages of each employee, including the stored report list of employee such as hourly or weekly basis salary, net pay, overtime and some deductions including PHILHEALTH, SSS, Cash Advances and others. LIMITATIONS OF THE SYSTEM This proposed Computerize Payroll System for the Holy Child College of Information Technology Inc. can only provide the print out report for the Pay Slip and Payroll Statement for the employee. It has a security feature where only an authorize personnel are allowed to access the system which therefore guarantees company employees the reliability that they desire. The system is limited to designated officials in the Payroll department since it will incorporate a security measure. The Payroll Administrator only has a responsible for adding new employees, updating employee’s records and changing all employee information. OBJECTIVES This proposed system is designed to provide a fast and reliable automated solution for the recording and processing of the salary of an employee. The main objectives of this research are to develop a Computerize Payroll system for Holy Child College of Information Technology Inc. To prepare a detailed salary records of all employees in an institution. To generate Pay Slips through the calculation of salary and to ensure the proper use of manpower. The specific concern of this system are as follows: †¢To minimize the effort of the Bookkeeper in processing and preparing the payments of an employee. †¢To lessen the hassle in manually computing an employees net income. †¢To ensure that employees are paid, contractual obligations are met and taxed and other withholding duties are upheld. †¢To provide ease, lessen the possible errors and produce faster results. †¢To determine whether an employee is a regular, fulltime or part time since a egular employee or full time employee has a different computation than that which is casual or contractual. †¢To ensures quick and accurate computation of a certain employees monthly salary, hourly or weekly salary depending on factors such as basic pay, benefits, bonuses, taxes, exemptions as well as other compensations and deductions Fast, accurate and reliable results a re going to be produce by this system therefore proving it to be effective enough to meet the company’s needs regarding the Payroll System. Technical Background Through hard work and tough research and having enough knowledge, we come up to a conclusion that our study is technically feasible. The user of the system can maintain, operate the system easily and back up files such as payroll report and other cash transaction. Hardware Specification: ITEM/PART SPECIFICATION MonitorAOC 15† PrinterEpson LX-300+11 AVRUltra Power 300-220 v Black CD-ROM DriveLG ProcessorL775 Pentium D 3. 06 GHz MouseGenius Ps2 Hard DiskSeagate 80G IDE KeyboardAsus P458X MotherboardMB S940 AM2 MemoryDDR-1GB PC-400 Kingston Software Specification: Microsoft Windows XP †¢Microsoft SQL Server †¢Microsoft Visual Studio 2005 OPERATIONAL The Holy Child College of Information Technology Inc. Payroll System will be used by the HR Department and Finance Office once it will be installed. Payroll System will be operated by the HR personnel. The benefit will always goes to the departments and to the employees as well. We also make sure that the system is easy to us e and user friendly. ECONOMICAL Estimated cost of the Proposed Hardware and Software. Hardware ITEM/PART SPECIFICATION AMOUNT MonitorAOC 15†6,500 PrinterEpson LX-300+112,800 AVRUltra Power 300-220 v Black400 CD-ROM DriveLG2,500 ProcessorL775 Pentium D 3. 06 GHz9,295 MouseGenius Ps2450 Hard DiskSeagate 80G IDE5,400 KeyboardAsus P458X950 MotherboardMB S940 AM22,500 MemoryDDR-1GB PC-400 Kingston1,460 TOTAL 32,255php Software †¢Microsoft Windows XP(Licensed)5,500 †¢Microsoft SQL Server(Licensed)5,000 †¢Microsoft Visual Studio 2005(Licensed)5,500 TOTAL 32,255 php LOCAL RELATED LITERATURE Cagayan de Oro City Hall Computerized Payroll System The City Accounting Department has introduced an upgraded computerized ayroll system for permanent employees in a bid to improve its services and maximize resources. This project, which was conceived two years ago, basically aims to improve our services particularly in the processing of payrolls for permanent employees, City Accountant Wilma Polley-Rugay told payroll in-charge of the different departments and offices at City Hall during a briefing and orientation on the concept of the one-month payroll system held Friday last week at the City Council session hall in Cagayan de Oro City. With the added features of the new computerized payroll system, Rugay said the preparation, processing and payment of payroll system to permanent employees would be hastened and fast-tracked. Adopting of the one-month payroll system is also beneficial, not only to the City Accounting Department, but also to the payroll-in-charge as it would save time, energy and resources. Employees who handle payroll preparation and processing can now attend to other office needs and concerns as the new payroll system will lessen their workload, she added. Under the new payroll system, preparation and processing of payroll, which reflects the accrued, amount payable every 15th and 30th day of the month, done only once. Unlike the time-consuming old payroll system, preparation and processing of payroll is done twice a month covering the first half and second half of the month. (www. sunstar. com. ph) Computerized Payroll System of Department of Health (DOH) The Computerized Payroll System is a window based program especially designed to facilitate and simplify the monthly preparation of general payroll and related reports such as Standard computerized payroll system for use in all DOH offices, Allows faster and more accurate computation of monthly gross income, deductions and net salary, Faster and less-resource-consuming generation of General Payroll and other payroll related reports, Security and integrity of payroll data and information. The Features of computerized payroll system of DOH are Graphical User Interface, Interactive and menu-driven program, Systematic maintenance and retrieval of employee records, Flexible as it provides options to include additional fields for other compensation and deductions unique to an office or unit, Automatic omputation of monthly net income, GSIS, PAG-IBIG, Withholding Tax and other deductions, Y2K compliant, Fast and easy generation of the General Payroll and all other payroll related reports which include Monthly reports like GSIS and PAG-IBIG remittances, Denominations Report and Leave Credits Report and annual Year-end Tax Reports, Password security to ensure the integrity of data. General payroll reports such as Payroll Summary sheet, Pay slip, Leave Credits Report, Withholding Tax Statement (W-2), BIR Remittance Reports, GSIS Remittance Reports, PAG-IBIG Remittance Reports, Other User-defined Reports (PERA, ACA, PNB, etc.. ). (www2. doh. gov. ph) The proponents learned from this study that the Cagayan de oro and Department of Health has its own database for their employees. They stored the information of the employees to the database that represent each employee’s records as a separate persistent object. FOREIGN RELATED LITERATURE Titus Information Payroll System A Payroll System designed to produce payroll checks with appropriate withholdings, benefits, allowances, and deductions for employees in multiple companies, departments, and/or sub-departments. It has been designed to handle up to 1,000,000 employees in 100 companies, 1,000 departments in each company, and 36 sub-departments in each department. Some of the features and benefits of the Payroll System are multiple cost centers for payroll reporting, will handle special non-taxable benefits for ministers, flexible withholding capability, ability to split payroll expense between different cost centers, complete governmental reporting; FICA, FUTA, SUTA, Workmans Compensation, W-2s, and 1099s, Payroll check reversal, One check capability, Salaried, hourly, and contract employees in the same payroll run, Combined processing for weekly, bi-weekly, semi-monthly, or monthly, Taxable and non-taxable benefits and deductions, Multiple hourly rates for each employee, General ledger interface, Check list UFD file for check reconciliation, Extensive personnel information for each employee, Accrual of sick, vacation, and holiday hours, Flexible federal, state, and local taxation, Multiple company, department, and sub-department capability, Flexible benefit and deduction capability, Easy federal, state, and local tax table maintenance, Split income over multiple companies, departments, sub-departments, Payroll accrual/reversal capabilities, Time card data entry function, Special message function for printing on check stubs. (Www. titusinformationsystems. com) Canadian Payroll System Sage Accpac Canadian Payroll is a flexible module that gives you complete control over employee earnings and benefits, special payroll situations and government reporting, ensuring that your companys payroll requirements and personnel policies are accurate to the penny. You can enter or import timecards, enter after-the-fact paycheques, run automatic calculations or even combine all three methods to get your pay data into the system and your paycheques deployed on time. Payroll handles all pay frequencies; multiple work states; unlimited earnings, deductions, benefits and taxes; and other pay factors such as expense reimbursements, accruals and advances. (www. 2020software. com) CONCLUSION